Have in-depth communication with customers to understand specific requirements, production processes, material types, etc.
Plan Formulation
Based on customer needs, combined with the company's technology and manufacturing capabilities, develop a preliminary plan.Provide multiple options, including device type, configuration, performance parameters, etc.
Scheme Confirmation
Evaluate the plan together with the client and determine the final solution. Sign a customized contract to clarify the rights and obligations of both parties.
Design And Manufacturing
Design in detail based on the final plan, including equipment structure, control system, etc. Purchase high-quality materials for precision manufacturing and assembly.
Quality Inspection And Debugging
Conduct strict quality inspections on customized equipment to ensure compliance with design requirements and quality standards.Perform equipment debugging to ensure stable operation and superior performance.
Delivery And Training
Deliver customized equipment to customers and provide detailed operation guidelines and precautions.Provide equipment operation and maintenance training to customers to ensure they are proficient in using the equipment.
After-sale Service
We provide rapid response services to over 20 countries and regions worldwide, with a response time of 2 hours and a solution provided within 24 hours.Provide remote operation and maintenance services to reduce customer maintenance costs.Regularly follow up with customers to understand equipment usage and customer needs, and provide personalized equipment testing services.
Requirement Communication
Plan Formulation
Scheme Confirmation
Design And Manufacturing
Quality Inspection And Debugging
Delivery And Training
After-sale Service
SERVICE
ADVANTAGE
Global Collaboration & Rapid Response
We collaborate with agents in more than 20 countries and regions worldwide to ensure swift response to customers' after-sales service needs.Upon receiving a customer's request, we can respond within 2 hours and provide a solution within 24 hours.
Remote Operation & Maintenance Services
We offer remote operation and maintenance services, utilizing advanced technology to enable remote monitoring, debugging, and maintenance of equipment, reducing customers' operational costs.
Regular Visits & Technical Support
We regularly visit customers to understand equipment usage and customer needs, providing personalized equipment testing services.Tailored to customers' sanding process requirements, we offer professional guidance and training services to help improve production efficiency.
One-Stop Service Support
We provide comprehensive, one-stop services covering planning, commissioning, production support, training, maintenance, spare parts, service, and repairs.Customers do not need to navigate multiple suppliers; we can meet all their machinery-related needs from a single source.
Competent & Reliable Service Team
Lanuss is your trusted machinery and service partner, backed by an experienced service team.Our customer service team not only provides machine repairs and spare parts but also offers professional consultation and support, ensuring seamless operations for customers during production.
TECHNICAL SUPPORT
Product operation training:
Based on the characteristics of the equipment, provide comprehensive operation training for customers to ensure that operators can proficiently master equipment usage skills and safety regulations.
Part replacement guidance:
Provide detailed guidance on part identification, disassembly, installation, and replacement to ensure that customers can accurately and efficiently complete part replacement during equipment maintenance.
Technical personnel on-site service:
Based on customer needs, professional technical personnel are dispatched to provide on-site equipment installation, debugging, maintenance and other services to ensure the normal operation of the equipment.
Company vision: Driven by innovation and based on quality, to become one of the most trusted factories in the world.
